Refund policy

Refund Policy

At BagElite we take pride in offering high-quality handbags designed for everyday wear and functionality. Your satisfaction is important to us. If you are not completely happy with your purchase we provide a simple and transparent return process.

1. Return Window

We offer a 30-day return policy meaning you have 30 days after receiving your item to request a return. If 30 days have passed since delivery unfortunately we cannot offer a refund or exchange.

2. Eligibility for Returns

To qualify for a return your item must meet the following conditions:

Item must be unused
Returned in original packaging
All tags accessories and inserts must be included
Proof of purchase or order confirmation is required

Items returned without meeting these conditions may not be approved.

3. Return Shipping Costs

We are committed to maintaining clear and transparent return policies for our customers.

Defective Damaged or Incorrect Items

If your item arrives damaged defective or incorrect please contact us for assistance. If the return is approved due to an issue with the item we will provide the appropriate return instructions and applicable return shipping assistance.

Customer Remorse Change of Mind

If you wish to return an item due to a change of mind ordering the wrong size or color or personal preference you are responsible for arranging the return label and covering all return shipping costs. Shipping fees are non-refundable.

4. Restocking Fees

We value our customers. BagElite does NOT charge any restocking fee.

Restocking Fee: $0

5. How to Start a Return

Follow these simple steps:

Step 1 — Contact Us

Email us at support@bagelite.shop with your:

Order Number
Reason for return
Photos required for damaged items

Step 2 — Receive Instructions

Our support team will review your request and respond within 24 hours with return instructions.

Step 3 — Ship the Item

Pack the item securely in its original packaging and send it to our return address:

408 Denali St Anchorage AK 99501 USA

6. Refunds

Once your return is received and inspected:

You will be notified of the approval status
Approved refunds will be issued to the original payment method used for the purchase
Refunds are processed through the applicable payment provider